04 - Engagement Plan
Covers today’s onboarding conversation, what is realistic in the 6-month part-time (online) window, and the full-time scale-up that follows.
Part 1 - What to set with the boss today
Four outcomes for the conversation:
flowchart TB O["Today's onboarding"] --> S1["1. Scope & first quick win"] O --> S2["2. Role & the part-time -> full-time path"] O --> S3["3. Confirm the real numbers"] O --> S4["4. Budget + access sign-off"]
1. Scope & first quick win
- Agree the sequence: Reporting Tier 1 ships first (needs only the ads MCP, returns value on day one), then Ideation, then Creative production.
- Agree what 6-month success looks like: 3-4 workflows live and used by operators, dashboards for 1+ brands, the cost model validated with real numbers.
- Agree the operating rule: ship at product-speed, hand off at culture-speed - so no workflow becomes a bottleneck around one person.
2. Role & the part-time -> full-time path
- Role: in-house Applied AI Operator. KPI: lean scaling -> net profit (the cost model is the scoreboard).
- 6 months part-time and online now, full-time next year. Agree the transition trigger (e.g. thesis proven with real numbers + 2 operators trained).
- Set the expectation that raising organization maturity is how the role stays scalable rather than becoming the chokepoint.
3. Confirm the real numbers
Have the team fill the cost-model Questions tab (each with an owner):
- Growth: brands today, new brands planned, ad accounts per brand, orders and ad spend per brand, US timing.
- Output volume: ads / posts / DMs / videos / reports per brand per month.
- Labor: loaded RM/mo per role + current headcount (marketers, designers, CS, analyst).
- Tooling: confirmed plan/seat prices; FX rate.
4. Budget + access sign-off
The budget is small (see 03). The access is the real unlock - most of it has lead time, so request it today.
flowchart LR subgraph ADS["Ad + commerce access"] a1["Meta Business Manager admin + System User token"] a2["Google Ads MCC access"] a3["TikTok Business Center"] a4["WooCommerce API + Fighter.my + GA4/GTM"] a5["Shopee + TikTok Shop developer IDs (long lead)"] end subgraph ORG["Org infrastructure decisions"] o1["Move off personal Gmail -> managed Google Workspace"] o2["Stand up Notion + Claude Team seats + a VPS"] o3["Green-light WhatsApp -> Notion/Workspace migration"] end subgraph PEOPLE["People + compliance"] p1["Name 1-2 pilot operators (senior marketers)"] p2["Owner for the substantiated-claims list (Lipidri)"] end
Do first, because of lead time: Meta app review for DM automation (weeks), Shopee / TikTok Shop developer IDs, and the Google Workspace identity move. Also authorize the Notion / Google Workspace connectors in Claude settings - the enterprise-search payoff depends on it.
Part 2 - The 6-month part-time plan (online)
What is realistic while part-time and remote: build workflows, stand up infrastructure, and train via screen-share. Deep, in-person adoption and culture work waits for full-time. Sequence app-review and access requests in month 1 because of their lead time.
gantt title 6-month part-time plan (online) dateFormat YYYY-MM-DD axisFormat %b section Foundation Vault + tokens + Claude Team :m1, 2026-07-08, 30d Reporting Tier 1 (day-one win) :m1b, 2026-07-10, 20d Fill cost model w/ real numbers:m1c, 2026-07-10, 25d section First loops Ideation workflow :m2, 2026-08-01, 35d Start WhatsApp -> Notion move :m2b, 2026-08-05, 90d Train 2 senior marketers :m2c, 2026-08-10, 90d section Factory Creative production :m3, 2026-09-01, 45d Warehouse phase 1 (1 brand) :m3b, 2026-09-01, 40d section Product surface DM/CS pilot (IG/FB, 1 brand) :m4, 2026-09-15, 60d Social management :m5, 2026-10-15, 40d section Prove it Consolidate + validate model :m6, 2026-11-20, 30d
Month by month:
- Month 1 - Foundation. Stand up the knowledge backbone (Git + OpenKnowledge vault, naming conventions). Provision accounts/tokens. Wire the ads MCP (read-only) + Claude Team. Ship Reporting Tier 1. Get the team filling the cost-model numbers. Draft the onboarding path. Win: someone pulls ad performance with zero manual export.
- Month 2 - First loop. Ship the Ideation workflow (Foreplay + scraping + seeded angle library). Kick off the WhatsApp -> Notion/Workspace migration. Train 1-2 senior marketers online.
- Month 3 - Factory begins. Ship Creative production (AI image gen + Creatomate render + performance ledger). Stand up Warehouse phase 1 for one brand -> first live dashboard.
- Month 4 - Product surface. Launch the DM/CS pilot (ManyChat + Claude + our knowledge base) on IG/FB for one brand. (Meta app review started in month 1.) Draft the social workflow.
- Month 5 - Scale + social. Ship Social management (two-gate approval in Notion + Zernio publishing). Reporting + creative running for 2-3 brands. Onboard a second operator.
- Month 6 - Prove it. 3-4 workflows live and used by operators; dashboards for multiple brands; onboarding materials done; support channel open. Validate the cost model with real data and present results -> agree the full-time transition.
Part 3 - Full-time (next year): scale the factory
flowchart LR F["Full-time"] --> SC["Scale to ALL brands + US"] F --> WH["Warehouse fan-out -> Reporting Tier 2 (MER)"] F --> DM["Expand DM/CS (add WhatsApp for MY)"] F --> MK["Marketplace APIs: Shopee + TikTok Shop"] F --> HO["Hand off workflows to operators"] F --> EX["Exploratory: video generation, deeper CRM"] SC --> COMP["Compounding assets accrue:<br/>warehouse as MMM feature store,<br/>angle library, performance ledger"]
The job shifts from running workflows to supporting + building new leverage. Operators own the day-to-day; the compounding assets (warehouse history, angle library, performance ledger) make every next workflow cheaper and better.
How we help them scale - without increasing cost
The whole point, restated in numbers:
- Adding a brand/market/account rides existing workflows - marginal cost a few hundred RM/mo vs tens of thousands in labor avoided.
- 1,000 ads: RM 1,363 (AI) vs RM 50,000 (10 designers).
- 10,000 DMs: RM 3,290 (AI) vs RM 40,000 (10 CS agents).
- A+B+C stays sub-linear; labor-avoided grows linearly; the gap widens every month (see
03).
Scaling becomes adding brands to workflows, not headcount.
Risks & watch-items
- Lead times: Meta app review, marketplace developer IDs, and access approvals can slow the first months - front-load them in month 1.
- Adoption pace: part-time + remote caps how fast the team truly adopts; the WhatsApp -> structured-tooling move is the pacing item.
- Compliance: the DM bot must never state an unapproved health claim - retrieval locked to the approved list, medical questions escalate to a human.
- Data access: privacy/security sign-off for warehouse ingestion.